The CahabaWorks release available for download is : Version 17.1.1
This release is for Customers who use VANCO PAYMENT SYSTEMS and download online gifts to CahabaWorks. This version addresses the issue that was caused when VANCO changed their data format the weekend of Sept 28, 2024. It also contains a few bug fixes. If support informed you that an issue will be fixed in the next release, then it is likely fixed in this release.
NOTE: We officially dropped support for Windows 7 with Version 15. Windows 7 has not been supported by Microsoft for some time and changes that were necessary to resolve reported issues with report printing on Windows 11 required updates to Microsoft libraries may be incompatible with Windows 7. If you are still using Windows 7, you should upgrade to Windows 10 or Windows 11 before installing any release after 14. While Win10 is still supported, it is highly recommended you go to Windows 11 as Microsoft is dropping support for Windows 10 in October 2024.
You may determine your current version level of CahabaWorks by logging in and looking at your Title bar.
Supported customers will be able to download the install program for updates by clicking the "Download Updates"link in the menu on this page (or from the Help.... Download Available menu option.).
IMPORTANT NOTICES:
Tiny Fonts on Windows Surface or 4K monitors:
The install program for Version 16.1.0 should resolve this issue. If you have it, then update before investigating further. If that does not resolve the issue, or you do not wish to update, click here for info on manually fixing this: How to resolve Tiny Fonts issue.
THE HELP... Email Support option may not be working for you if your firewall is blocking outgoing traffic from CahabaWorks.
If you have sent us support mail and we have not responded, your security software may be doing this. Please contact us by emailing directly to <support@cahabacreek.com> if you do not get a timely response from us on a Help... Email Support.All CahabaWorks customers may use our Frequently Asked Questions(FAQ),
view videos in our Video
Library, or reference the CahabaWorks User Guide from the
Help... User Guide menu option within CahabaWorks (a pdf copy is
included in your installation directory).
Customers with active support contracts may submit support requests
anytime by email. If you are internet connected, be sure your church
Id is in the Tools... Options... Church Details section and use the
Help... Email Support menu option. This is the preferrred method as
it will include information necessary to investigate technical
issues. Be sure to detail your issue in the space provided. If you
are not internet connected on your CahabaWorks machine, you can send
email to: <support@cahabacreek.com>
and include a detailed description of your issue. We will then tell
you what additional information we require. Be sure to identify your
church; including your churchID will allow us to quickly access your
records.
Customers with active support contracts may update their software to
the latest version at any time by using the Update CahabaWorks page. You
will need to know your CahabaWorks church ID that was assigned when
you purchased. This should have been saved in the Church Details
section of CahabaWorks (accessible from the Tools...Options menu).
If you do not know your church ID, you may request it via email: support@cahabacreek.com.
NOTE: Church IDs will only be e-mailed to the person
listed as the primary contact for your church.
Standard support is included in the purchase price for the first
year. Support services include:
- 30-days of setup assistance via email and/or phone
- Submission and tracking of issues and enhancement requests
All Major, Minor and Patch releases of the software.
You may renew your support online using the menu at the left of
this window.
